Welcome to MerchArc! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
MerchArc is an online store offering made-to-order products. By placing an order, you agree to these terms and conditions.
2. Ordering and Payment
- Order Process: All orders are processed once payment is confirmed. Ensure your details, such as shipping address and product selection, are accurate.
- Payment Methods: We accept many payment methods including alot of local payments methods specific to certain countires
- Order Cancellation: Orders cannot be canceled once production begins, as all products are made to order.
3. Shipping and Delivery
- Processing Time: Most orders are processed within 1-3 business days.
- Delivery Time: Delivery times vary based on your location and selected shipping method.
- Tracking: A tracking number will be provided once your order is shipped.
- Delays: We are not responsible for delays caused by the carrier or customs.
4. Return and Exchange Policy
- Eligibility for Returns/Exchanges:
We only accept returns or exchanges if:- You received the wrong item.
- The product arrived damaged or defective.
- Process:
- Contact us within 7 days of delivery.
- Provide clear photos of the issue for verification.
- Returns or exchanges cannot be processed without this documentation.
- Exclusions: We do not accept returns for incorrect sizes or personal preference. Please double-check our size guide before ordering.
5. Product Information
- All products are custom-made and may have slight variations.
- Colors displayed on the website may vary due to screen settings.
6. Intellectual Property
All content, including designs, logos, images, and text, is the property of MerchArc and may not be used or reproduced without permission.
7. Limitation of Liability
We are not liable for:
- Any loss or damage resulting from the use of our products.
- Delays or errors caused by third-party services (e.g., shipping carriers, payment processors).
8. Privacy
Your personal information is handled in accordance with our Privacy Policy.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Please review them periodically to stay informed.
10. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us through our website’s contact form.